Our Promise:
At Joyas Emerald INC, we take pride in the craftsmanship and authenticity of our Colombian emerald jewelry. If you’re not completely satisfied with your purchase, we’re here to help — respectfully and fairly.
Eligibility for Returns & Refunds:
- You may request a return or refund within 7 calendar days of receiving your order.
- To be eligible, the item must be unused, unworn, and in its original packaging.
- Custom pieces, engraved items, or final sale products cannot be returned or refunded.
- Refunds are processed to the original payment method once we inspect the returned item.
How to Request a Return:
- Email us at [email protected] within 7 days of delivery.
- Include your order number, photos of the item (if applicable), and reason for the return.
- We will confirm eligibility and provide return instructions.
Return Shipping:
- Buyers are responsible for return shipping costs unless the item arrived defective or we made a mistake.
- We recommend using an insured, trackable shipping method.
Refund Processing:
- Once the returned item is received and inspected, we’ll notify you by email.
- If approved, your refund will be issued within 5–7 business days to your original form of payment.
California Law Compliance:
Our policies follow California consumer protection laws, ensuring transparency, fair treatment, and your right to a safe and secure shopping experience.
