Privacy Policy
1. Introduction
At Joyas Emerald, we respect and protect the privacy of our customers and visitors. This policy describes how we collect, use, store and protect your personal information when you visit our website or make a purchase. We apply data handling practices that comply with applicable laws in Colombia and USA, including the California Consumer Privacy Act (CCPA) and the Statutory Law 1581 of 2012 of Colombia.
2. Information We Collect
a) Personal Information:
- Name, address, phone number, email and payment details.
- Information necessary to process purchases, ship, and comply with our legal obligations.
b) Automatic Information:
- Browsing data, such as IP address, browser type, pages visited and time spent on the site.
- Use of cookies to personalize your experience and improve our service.
c) Optional Information:
- Product preferences, comments or additional information that you choose to provide us.
3. Use of Information
We use the information collected to:
- Process orders and make shipments.
- Provide customer support and respond to inquiries.
- Personalize your experience on our website.
- Comply with legal requirements in the US and Colombia.
- Perform internal analyzes to improve products and services.
- Send promotional communications, only if you have given your consent.
4. Information Sharing
We do not sell your personal information to third parties. We only share your data with:
- Service providers, such as payment gateways and shipping companies.
- Government authorities, when necessary to comply with the law.
- Authorized third parties to provide technical support or improve our website.
5. Your Rights
In the United States (CCPA):
- Right to request access to personal data collected.
- Right to request the deletion of your personal data.
- Right to know if your data has been shared.
In Colombia (Law 1581):
- Right to know, update and rectify your personal data.
- Right to request the deletion of data when you consider that it is not necessary for the established purposes.
- Right to file complaints with the Superintendence of Industry and Commerce (SIC).
To exercise any of these rights, you can contact us at: [[email protected]].
6. Information Protection
We implement technical and organizational security measures to protect your personal information from unauthorized access, loss or disclosure. Our website uses SSL encryption technology to protect transactions and ensure the privacy of your data.
7. Use of Cookies
This site uses cookies to improve user experience. You can set your browser to disable cookies, but this may limit certain functionality of the site.
8. International Data Transfer
When making purchases from United States or Colombia, you agree that your data may be transferred to and stored on servers located in both countries. We guarantee that such transfers are made in compliance with applicable laws.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
10. Modifications to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, indicating the date of the last update.
11. Contact
If you have questions or concerns about our privacy policy, you can contact us at:
📧 [[email protected]]
📞 [Phone number]
Last update date: 21/11/2024
